header image

Terms and Conditions

Terms and Conditions


All users of this site must agree to the following terms and conditions and other applicable law. Do not use this site if you do not agree to these terms and conditions.

All personal information Eye Witness Investigations Ltd. attains from clients and customers is kept confidential within our company. The information will only be used for the purposes of processing investigative assignments, contacting and identifying clients and customers relating to the specific needs of each assignment and product order. Eye Witness Investigations does not release client’s and customer’s personal information to any third party, unless we are required to do so by law, or if you provide written authorization for us to do so.


Terms & Conditions relating to investigative assignments are negotiated at the time of contact by each individual client. Prior to the start of an Investigative assignment, Eye Witness Investigations Ltd. may require individual clients to sign an agreement relating to the terms and conditions associated to the assignment.


All prices are in Canadian dollars. All prices appearing with products for sale are FIRM. Invoices issued with orders include all Federal, and Provincial sales taxes. All prices include standard commercial packing for shipment within Canada. Transportation cost is included as a separately part of the transaction. As a purchaser through PayPal, Pay Pal will provide a certain level of protection according to their Purchase Protection Policy. Additional insurance, special packing costs and expenses are the responsibility of the Purchaser and must be arranged prior to purchase.


All orders must be pre-paid prior to shipment. We accept 4 convenient ways of payment: Pay Pal, Credit Card, Money Order and Personal or Business Cheques. Please note that product orders paid by cheque will not be shipped until the cheque has been cleared by our bank, which may take 7 or more business days.


Eye Witness Investigations Ltd. subscribes to PayPal’s (www.paypal.com) online payment processing services. Eye Witness Investigations and PayPal are not affiliated companies and we have no influence on the operations of PayPal, other than a company – client relationship. All credit card information is collected by PayPal, on the PayPal secured server. Eye Witness Investigations does not have access to any credit card information relating to PayPal payment processing, nor can be responsible for any breech of information caused by faulty programming or malicious users on the PayPal server. Non-financial information will, however, be available to Eye Witness Investigations for shipping and data keeping purposes. Credit Card information provided to us by phone will be kept confidential within our company.


Prices and availability of products may change without notice.


To help protect your privacy all orders are packaged without identifying the contents. You may also request further Discreet Packaging measures to be applied to your order by sending us a request in writing by e-mail or contact us by phone.


We utilize the services of either Canada Post or Federal Express (Fedex) couriers to ship product orders. A signature from an adult is required upon receipt of the package. Depending on the available of products we have on hand, the location the order is required to be shipped to and the schedule of the postal service or courier service, delivery may take 5 – 9 business days to complete. Sorry no expedited delivery service is available at this time.


All products sold are shipped fully insured to the full value of the product. In the unlikely case that a product is received in damaged condition due to shipping, the purchaser must report the damage to the shipper immediately upon receipt of the product in order to launch a claim. Eye Witness Investigations cannot accept responsibility for damage of products caused by the shipping process.


All products sold are inspected prior to shipping to verify proper physical condition. Due to the nature of the products we offer, returns are only accepted due to defects with the operation of the product or within 5 days of receipt from shipping. Returns of products that are subject to operational defects will be replaced or repaired at our discretion. Requests for returns that are received by us within 5 days of receipt from shipping, that are not subject to operational defects will be subject to a charge of 25% of the total price of the product for restock/repackaging. The balance of the total cost of the product will be refunded. No returns or refunds will be accepted for products that are found to be damaged due to accidental, neglectful, or purposeful acts of the purchaser.


We guarantee all products sold to be free of defects in workmanship and material for 90 days (unless manufacturer’s warranty accompanying the product indicates longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.


All products sold on our website including video cameras, GPS tracking devices, counter surveillance detection devices, and cell phone data monitoring devices are intended to be used in a legal manner. When purchasing products from us the purchaser certifies that he/she is of adult age, and agrees to use the products in manner that will not breach any Municipal, Provincial, or Federal laws, and should seek the advice of an attorney or law enforcement officials to ascertain the correct interpretation of such laws. The purchaser also agrees that he or she will not permit others to use any items purchased from Eye Witness Investigations in an illegal manner.The purchaser further agrees to hold Eye Witness Investigations Ltd. and staff harmless from legal claims and or court fees brought against him/her in response with any illegal or improper use of the products purchased from us. Eye Witness Investigations Ltd and or staff, disclaim any responsibility and/or liability for any wrongful or unlawful acts committed by the purchaser with items purchased and misused as such.